Cancellation and Refund policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service

that you have purchased through the Platform. Under this policy:

(i) Cancellations will only be considered if the request is made 24 Hrs of placing the order.

However, cancellation request may not be entertained if the orders have been

communicated to such sellers / merchant(s) listed on the Platform and they have

initiated the process of shipping them, or the product is out for delivery. In such an even,

you may choose to reject the product at the doorstep.

(ii)  5 Hours does not accept cancellation requests for perishable items like flowers, eatables, etc.

However, the refund / replacement can be made if the user establishes that quality of

the product delivered is not good.

(iii) In case of receipt of damaged or defective items, please report to our customer service

team. The request would be entertained once the seller/ merchant listed on the

Platform, has checked and determined the same at its own end. This should be reported

within 2-3 days of receipt of products. In case you feel that the product received is not as

shown on the site or as per your expectations, you must bring it to the notice of our

customer service within 5-7 of receiving the product. The customer service team after

looking into your complaint will take an appropriate decision.

(iv) In case of complaints regarding the products that come with a warranty from the

manufacturers, please refer the issue to them.

(v) In case of any refunds approved by , it will take 24 hrs for the refund to he processed to

you.